Fish Doctor Online Shop Terms & Conditions:
The Fish Doctor Pty Ltd as trustee for D & M Williams Family Trust trading as Fish Doctor
87 Roundhouse Parade
Jindalee WA 6036
By using the Fish Doctor Online shop and making any purchase, you agree to these terms and conditions:
It is our priority to provide the highest quality stock and ensure it arrives in the best condition possible.
We ship to most all cities and most regional locations, please contact us prior to placing an order if you are in a regional location to ensure shipping is possible.
Perth Metropolitan Orders
Perth Metropolitan includes postcodes:
Orders over $150 will include free delivery. Orders under $150 will have $20 delivery charge.
Local pickup can be selected to collect at a time arranged from our Jindalee Facility.
Courier Orders outside Perth Metropolitan Area
Minimum order is $150 plus freight option
All dry goods will be shipped via road transport unless other arrangements are made. $35 shipping fee applies.
All orders containing live fish will be shipped via airport to airport to ensure the quickest transit for the animal. $55 flat rate shipping applies. Customer is to nominate nearest airport for pickup.
Live Coral / Invertebrates / Live Rock:
Live coral, invertebrates and live rock will be given the option of door to door freight ($65 flat rate shipping) or airport to airport freight ($55 flat rate shipping). Any order also containing live fish will automatically be airport to airport.
Any claim for Dead On Arrival (DOA) is at the discretion of Fish Doctor. Proof of death via photo to be sent immediately on arrival.
Most stock listed is WYSIWYG (What You See Is What You Get). Items not listed as WYSIWYG are stock images and may vary from the picture shown. Some stock may arrive varying from the online shop photograph in colour or appearance due to numerous factors including shipping, lighting, stress, etc.
If any product ordered is not available, the customer will be contacted and offered a refund or similar alternative if available.
Our shipping days are Monday, Tuesday and Wednesday to ensure all orders are received before the weekend.
All orders are professionally packages in airline approved eskies and compliant will all airline regulations.
Any lost or delayed consignments by airlines or couriers our out of our hands and not Fish Doctors responsibility.
Fish Doctor reserves the right to refuse any order.